Privacy Statement

Privacy Statement

Introduction:

Four Winds Chimney (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Statement describes how we collect, use, disclose, and safeguard your personal information in compliance with applicable New York State laws, including the SHIELD Act and any future laws, such as the proposed NY Privacy Act.  

Information We Collect:

We may collect the following types of personal information:

• Identifiers: Name, contact information (including phone number for SMS communication), etc.
• Personal Information: Age, gender, etc. (if voluntarily provided)
• Commercial Information: Purchase history, service preferences, etc.
• Internet Activity: Browsing history, search history, interaction with our website/apps.
• Geolocation Data: Physical location information (if you allow access for scheduling/estimates)
• Audio/Visual Information: Recordings of customer service calls (if applicable for quality purposes).
• Professional/Employment Information: Job title, employment history (if relevant for commercial services)
• Inferences: Information drawn from the above to create a profile about your preferences, characteristics, and behavior.

How We Use Your Information:

We may use your personal information for the following purposes:

• Provide and improve our chimney services.
• Process transactions and schedule appointments.
• Communicate with you about your account, our offerings, and appointment reminders via SMS (if you opt-in).
• Personalize your experience.
• Conduct research and analysis to enhance our services.
• Comply with legal obligations.
• Detect, investigate, and prevent fraud and other illegal activities.
• Protect the rights and safety of our company, employees, and customers.

How We Share Your Information:

We may share your personal information with:

• Service providers who perform functions on our behalf (e.g., payment processing, scheduling software, SMS messaging platform).
• Business partners with whom we offer joint products or services (e.g., home improvement partners).
• Other third parties with your consent.
• Law enforcement or other government agencies as required by law or to protect our legal rights.

Your Rights:

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate personal information.
• Delete your personal information.
• Opt-out of the sale of your personal information (if applicable).
• Object to the processing of your personal information.
• Opt-out of receiving SMS communications at any time by replying “STOP” to any of our messages.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

Changes to this Privacy Statement:  

We may update this Privacy Statement from time to time. We will notify you of any material changes by posting the updated Privacy Statement on our website or through other communication channels.  

Contact Us:

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at [Your Contact Information].  

Key Points to Consider:

• Ensure you obtain explicit consent from customers before sending them SMS messages for marketing or non-essential communication purposes.
• Clearly communicate the types of messages they can expect to receive (e.g., appointment reminders, promotional offers).
• Include instructions on how to opt-out in every SMS message.
• Comply with all applicable SMS marketing regulations, including the Telephone Consumer Protection Act (TCPA).